Privacy Policy

At LA Tech Repairs, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our store, website, or use our services.

1. Information We Collect

We collect only the information necessary to provide our services:

Basic Customer Information

• First and last name

• Phone number (used for updates and communication)

• Email address (optional)

• How you were referred to us (for internal tracking and partnerships)

Device Information

• Device type, model, and condition

• Serial numbers and/or IMEI numbers

Payment Information

• Payments are processed through secure providers

• We do not store full credit or debit card details

Identification (When Required)

• A valid government-issued ID may be requested for certain transactions, such as:

  • Credit card payments (fraud prevention)

  • Buyback transactions (if required)

2. How We Use Your Information

We use your information to:

• Process repairs, sales, and buyback transactions

• Provide updates regarding your device or order

• Verify ownership and prevent fraud

• Maintain internal records to improve our services and customer experience

3. Device Data & Customer Responsibility

Customers are responsible for:

• Backing up all personal data before service

• Removing passwords, iCloud/Google accounts when required

Important:

• LA Tech Repairs is not responsible for data loss during repair

• Devices may be reset or restored if required for the repair service

• While we respect your privacy and make every effort to protect your data, we cannot guarantee that any data will remain accessible, intact, or unchanged during the repair process. Although preserving your data is always our goal, certain repairs may result in data loss or alteration, and customers are responsible for backing up their data prior to service.

4. Buyback & Device Verification

For devices sold to us:

• Customers must be the legal owner of the device

• Devices may be checked against lost/stolen databases

• We reserve the right to refuse any transaction if ownership cannot be verified

5. How We Share Information

We do not sell or rent your personal information.

We may share information only when necessary with:

• Payment processors

• Shipping carriers (if applicable)

• Fraud prevention services

• Law enforcement (if required by law or in cases of suspected fraud or stolen property)

6. Cookies & Website Usage

Our website uses cookies and similar technologies to:

• Improve website performance and user experience

• Understand how visitors interact with our site

You may disable cookies through your browser settings, though some features of the website may not function properly.

7. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain customer information only as long as necessary for:

• Business operations

• Legal and regulatory compliance

• Fraud prevention and record keeping

9. Your Rights

You may:

• Request access to your personal information

• Request corrections to inaccurate information

• Request deletion of your data where legally permitted

• Opt out of marketing communications at any time

10. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

LA Tech Repairs
info@latechcenter.com
(818) 300-8477