Privacy Policy

At L.A. Tech Repairs, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your details when you visit our store, use our website, or interact with our repair and buyback services.

1. Information We Collect

We only collect information necessary to process your service requests and deliver a reliable experience:

Basic Contact Information

• First and last name, phone number, email address (optional), and referral details.

Device Details

• Device type, brand, model, physical condition, serial numbers, and IMEI numbers.

Payment Data

• Transactions are processed securely through trusted third-party payment providers. We do not store full credit or debit card details on our systems.

Government-Issued Identification

• A valid government ID may be requested for specific transactions, such as credit card fraud prevention or buyback verifications.

Communication Preferences & Records

• Timestamped records of your opt-in consent for SMS or email updates, as well as notes regarding customer service inquiries.

2. How We Use Your Information

We use the collected information to:

• Process repair, sales, and buyback transactions.

• Send service updates, status notifications, and verification codes (such as one-time passcodes or OTPs).

• Verify device ownership and prevent fraudulent transactions.

• Maintain internal records to continuously improve our customer service.

• Comply with legal and regulatory obligations.

3. SMS Messaging & OTP Policy

By providing your phone number and opting in to receive text messages from L.A. Tech Repairs, you agree to the following terms:

Usage
We use SMS communications for appointment reminders, device repair status updates, customer service inquiries, and authentication/one-time passcodes (OTP).

Opt-In Instructions
You may cancel text messaging notifications at any time by replying "STOP". After sending "STOP", you will receive a single confirmation message, and no further messages will be sent unless you re-subscribe.

Support
Reply "HELP" to any text message for assistance, or contact us directly at (818) 300-8477.

Carriers & Rates
Standard message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

SMS Data Protection
Mobile information and text messaging originator opt-in data will not be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes.

4. We Do Not Sell Personal Information

L.A. Tech Repairs does not sell, rent, trade, or lease your personal information to third parties.

We only share your information with trusted partners when strictly necessary to operate our business, such as:

• Payment processors to complete transactions.

• Shipping carriers to fulfill orders.

• Subcontractors or service platforms that enable our direct customer operations (e.g., SMS delivery providers).

• Law enforcement agencies, only when required by law or to investigate suspected fraud or stolen property.

Note: The exclusion above applies to all data, specifically guaranteeing that text messaging opt-in consent data is never shared with third parties for marketing purposes.

5. Device Data & Customer Responsibility

When bringing a device in for service, customers acknowledge and agree to the following conditions:

• Data Backup: Customers are solely responsible for backing up all personal data, photos, media, and files prior to submitting a device for repair.

• Account Removal: Customers must remove passcodes, screen locks, and remote management accounts (such as iCloud or Google accounts) when requested to allow proper servicing.

• Risk of Data Loss: Preserving your data is always our priority; however, certain repair procedures may require resetting or restoring the device. L.A. Tech Repairs cannot guarantee that data will remain intact, accessible, or unchanged during the repair process.

6. Limitation of Liability

To the maximum extent permitted by applicable law:

• L.A. Tech Repairs, its owners, employees, and agents shall not be liable for any indirect, incidental, consequential, or special damages arising out of or related to our services or website usage.

• We are not liable for any loss of data, corrupted files, hardware failure during service, or loss of profits resulting from service delays.

• In all cases, our total cumulative liability for any claim related to a repair or transaction shall not exceed the total amount paid by the customer for that specific service.

7. Buyback & Device Verification

For all buyback or device trade-in transactions:

• The customer must be the lawful owner of the device being sold.

• Devices are checked against lost/stolen device registries and national databases.

• We reserve the right to refuse or cancel any transaction if legal ownership cannot be verified.

8. Cookies & Data Security

Cookies: Our website uses cookies and analytics tools to enhance performance and analyze site traffic. You may disable cookies through your web browser settings, though some features of the site may function with limited capability.

Security Measures: We use reasonable administrative, technical, and physical controls to protect your data against loss, unauthorized access, or misuse. However, no online storage or transmission method is completely secure, and absolute security cannot be guaranteed.

9. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.

• Request corrections to inaccurate or incomplete information.

• Request the deletion of your personal data, subject to legal retention obligations.

• Opt out of communications or withdraw consent at any time.

10. Contact Us

If you have questions, feedback, or privacy-related requests, please contact us:

L.A. Tech Repairs
(818) 300-8477